What if the bike gets damaged or stolen?

If your bicycle is damaged or stolen, you should get in touch with us to help you sort out the problem.

Each bicycle is covered by insurance that carries an excess of $500. In the case of damage above $500 or theft, the subscriber would be responsible for the $500 excess payment, while insurance would cover the rest.

Damaged or lost parts, components or accessories valued up to $500 will be charged to the subscriber at the value of the item/s.